UBA Customer Care Number

In today’s fast-paced world, having access to reliable and efficient customer care is crucial, especially when it comes to your finances. Whether you have a question about your account, need assistance with a transaction, or require support with any banking product or service, knowing the UBA customer care number can be incredibly helpful.

This blog post serves as your comprehensive guide to UBA customer care, providing you with the necessary information to reach the right channels and get the support you need.

What is the UBA Customer Care Number?

The primary UBA customer care number for Nigeria is 0700 225 5822. This toll-free number is accessible 24/7, allowing you to connect with a customer service representative anytime, regardless of the day or hour.

Other available options are UBA digital channels: Leo, Mobile app, Internet Banking, *919# and ATMs are available for all your banking needs. Our 24/7 Customer Fulfilment Centre is also accessible if you would prefer to speak with a Customer Experience Expert.

Alternative Contact Options:

While the phone number is the most direct way to reach a representative, UBA offers several alternative contact options for your convenience:

• UBA Chat Banking with Leo: Interact with Leo, UBA’s virtual assistant, through Facebook Messenger or WhatsApp. Simply search for “UBA Chat Banking” on either platform or add the WhatsApp number +234 903 001 0007 to your contacts. Leo can answer various questions, resolve basic issues, and even direct you to a human representative for more complex inquiries.
• Email: Send your concerns or questions directly to UBA’s customer care team at [email protected]. This option is suitable for detailed inquiries requiring written documentation or attachments.
• Visit a UBA Branch: Locate your nearest UBA branch and speak to a customer service representative in person. While branch operating hours may vary, this option provides face-to-face interaction and personalized assistance.

Frequently Asked Questions (FAQs):

• What can I contact UBA customer care about? You can contact UBA customer care for various reasons, including:
  • Inquiries about your account balance, transactions, or statements.
  • Assistance with using UBA’s online banking platform, mobile app, or other digital channels.
  • Reporting lost or stolen debit/credit cards.
  • Troubleshooting technical issues with UBA products or services.
  • Raising concerns or complaints about your banking experience.
• What information should I have ready when contacting UBA customer care? To expedite the resolution of your inquiry, it’s helpful to have the following information readily available:
  • Your account number.
  • The nature of your inquiry or issue.
  • Any relevant reference numbers or transaction details.
• What are UBA’s customer care operating hours? UBA’s phone lines and online chat support are available 24/7. However, branch operating hours may vary depending on the location. It’s recommended to check the specific branch timings before visiting.

Tips for Effective Communication with UBA Customer Care:

• Be clear and concise when explaining your issue. The more specific you are, the faster the representative can understand and address your concern.
• Maintain a polite and respectful tone. Remember, customer service representatives are there to help, and treating them with courtesy goes a long way.
• Have your relevant documents or information prepared. This can save time and ensure a smoother resolution process.
• Note down any reference numbers or instructions provided by the representative. This will be helpful for future reference or follow-up.

Conclusion:

UBA is committed to providing its customers with exceptional service and support. By knowing the various UBA customer care contact options and following these tips, you can ensure you receive timely and effective assistance whenever you need it.