How to cancel shopify subscription

Running an online store requires careful management of resources, and Shopify is a popular platform for entrepreneurs to build their e-commerce dreams. However, there might come a time when you need to pause or cancel your Shopify subscription entirely.

How to cancel shopify subscription

This guide will walk you through the process of cancelling your Shopify subscription in a clear and concise manner, providing in-depth explanations and addressing any questions you might have along the way.

Understanding Shopify Subscriptions

Now let’s establish the different types of Shopify subscriptions:

  • Monthly Plans: These are the most common subscriptions, offering varying features and functionalities based on the chosen tier (Basic Shopify, Shopify, Advanced Shopify). You are billed monthly for your chosen plan.
  • Shopify Lite: This is a lighter plan ideal for adding a “Buy Button” to an existing website.
  • Shopify Plus: This is a custom enterprise plan for high-volume businesses requiring specialized features.

Understanding your specific plan is crucial, as cancellation processes might differ slightly.

Cancelling Your Shopify Subscription: A Step-by-Step Guide

Here’s a detailed breakdown of cancelling your Shopify subscription:

  1. Log in to your Shopify Admin: Access your Shopify admin panel using your login credentials.
  2. Navigate to Settings: From the left-hand menu, locate the “Settings” section and click on it.
  3. Access Plan Details: Within the “Settings” section, find the “Plan” option and click on it. This will display your current subscription details.
  4. Initiate Deactivation: Underneath your plan information, you’ll see a red button labeled “Deactivate store”. Click on this button to begin the cancellation process.
  5. Confirmation and Pause Option: Shopify might offer you the option to “Pause and Build” instead of immediate cancellation. This pauses your store while retaining your data for a specific period, allowing you to resume operations later without losing information. Carefully evaluate your needs before choosing either option.
  6. Reason for Cancellation (Optional): If you proceed with cancellation, Shopify might provide a dropdown menu to choose a reason for deactivating your store. Selecting a reason helps Shopify improve their services, but it’s entirely optional.
  7. Password Verification: For security purposes, Shopify will prompt you to enter your admin password to confirm the deactivation request.
  8. Final Confirmation: Once you enter your password, a confirmation button labeled “Deactivate now” will appear. Clicking this button finalizes the cancellation process.
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Important Note: Cancelling your Shopify subscription does not automatically cancel your payment method. You might need to contact your payment provider (e.g., credit card company) to stop recurring charges.

Post-Cancellation Considerations

  • Data Retention: Shopify stores your store data for two years after deactivation. This allows you to potentially reactivate your store in the future and retrieve your product information, orders, and customer data.
  • Reopening Your Store: If you decide to resume operations later, you’ll need to choose a new subscription plan and reactivate your store. Remember, data is retained for two years only, so plan accordingly.
  • Shopify Lite Cancellation: For Shopify Lite users, cancellation follows a similar process. Navigate to “Settings” > “Plan” and click on “Manage Plan”. Here, you’ll find the option to cancel your Shopify Lite subscription.

Alternatives to Cancelling Completely

In some situations, cancelling your Shopify subscription might not be the best course of action. Here are some alternatives to consider:

  • Downgrading Your Plan: If you find your current plan offers more features than you need, consider downgrading to a lower tier plan (e.g., Basic Shopify from Shopify). This reduces your monthly fees while still allowing you to maintain your online store.
  • Pausing Your Store (Pause and Build): The “Pause and Build” option allows you to temporarily halt your store’s operation while retaining all your data. This is ideal if you’re taking a break from your business but intend to return in the future. There are no monthly charges while your store is paused.

How To Cancel a Shopify Account—Step-by-Step Tutorial

If you’re still on the free trial and haven’t selected a pricing plan yet, there is no need to take any action to deactivate your account. 

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If you have a paid account, you can cancel it online by completing the following steps:

  1. Log in to your Shopify admin account.
  2. Select Settings in the left-hand menu, then click Plans.
  3. Click Deactivate store under your plan details.
  4. If you don’t want to pause the subscription, click Deactivate store again.
  5. Select a reason for canceling from the drop-down menu and click Continue.
  6. Enter your admin password in the pop-up dialogue box.
  7. Click Deactivate now to confirm cancellation.


If your cancellation is successful, you will receive a confirmation email from Shopify. 

Frequently Asked Questions (FAQs)

  • Can I cancel my Shopify subscription during the free trial? There’s no need to formally cancel during the free trial period. The trial automatically ends without any charges if you don’t choose a paid plan before the trial expires.
  • Will I lose my data if I cancel my Shopify subscription? No, your data is retained for two years after cancellation. However, it’s always a good practice to have backups of your store data in case of unforeseen circumstances.
  • How long does it take to cancel my Shopify subscription? The cancellation process itself is immediate. However, your Shopify subscription will remain active until the end of your current billing cycle. You won’t be charged again after that.
  • Can I reactivate my store after cancelling my subscription? Yes, you can reactivate your store within two years of cancellation. Your store data will be available for restoration, allowing you to pick up where you left off. You’ll need to choose a new subscription plan to resume operations.
  • What happens to my custom domain if I cancel my Shopify subscription? If you purchased your custom domain name through Shopify, it’s crucial to transfer it to a new domain registrar before cancelling your store. Shopify won’t manage your domain after cancellation, and you won’t be able to use it on other platforms unless you transfer it beforehand.
  • How can I contact Shopify Support for help with cancellation? If you encounter any difficulties during the cancellation process or have further questions, Shopify Support is available to assist you. You can access their support resources through the Shopify Help Center or contact them directly through their live chat option.
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Additional Tips for Managing Your Shopify Subscription

  • Review Your Needs Regularly: As your business evolves, your e-commerce needs might change. Regularly assess your store’s activity and feature requirements to ensure you’re on the most suitable Shopify subscription plan. Downgrading or upgrading your plan based on your current needs can help optimize your costs.
  • Consider Alternatives: Shopify offers various subscription tiers catering to different business sizes and functionalities. Explore all available options before choosing a plan. If you’re just starting, a lower-tier plan might suffice. You can always upgrade later as your business grows.
  • Take Advantage of the Free Trial: Shopify offers a free trial period, allowing you to test the platform and its features before committing to a paid subscription. Utilize this trial period to explore Shopify’s functionalities and determine if it suits your e-commerce needs.
  • Automate Recurring Tasks: Shopify allows automation of various tasks within your store, such as sending order confirmations or abandoned cart reminders. Utilizing these automations can save you time and streamline your store management process.

By following these tips and understanding the cancellation process, you can effectively manage your Shopify subscription and ensure it aligns with your evolving business needs.

In Conclusion

Cancelling your Shopify subscription is a straightforward process, but it’s crucial to understand the implications before proceeding. Carefully consider the alternatives like downgrading your plan or pausing your store to determine the best course of action for your situation. We hope this comprehensive guide has equipped you with the knowledge required to manage your Shopify subscription effectively.

For further information on Shopify subscriptions and related topics, explore the resources available on the Shopify Help Center.

Richard okechukwu Chinedu

FinTech enthusiast with a passion for making financial technology accessible and understandable. I break down complex concepts into actionable insights to empower readers to navigate the ever-evolving world of FinTech.

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