How to Block Your UBA Account: A Guide for Account

Protecting your financial information is very important today.

If you suspect fraudulent activity on your UBA account, or if your debit card is lost or stolen, taking immediate action to block your account is essential.

Blocking your account helps prevent unauthorized transactions and safeguard your funds.

This guide will provide a comprehensive overview of how to block your UBA account through various methods, including mobile banking, USSD banking, internet banking, and contacting UBA customer care.

We will also answer frequently asked questions to ensure you have all the necessary information for a smooth and secure experience.

Understanding Blocking vs. Freezing an Account

It’s important to understand the distinction between blocking and freezing a UBA account.

Blocking an account completely restricts all transactions, including debit card payments, withdrawals, and transfers.

In contrast, freezing an account only restricts outgoing transactions, while allowing you to receive deposits and check your balance.

Understanding When to Block Your UBA Account

There are several situations where blocking your UBA account is the recommended course of action:

• Lost or stolen debit card: If you suspect your debit card is lost or stolen, immediate action is necessary to prevent unauthorized transactions. Blocking your card will prevent any further use, safeguarding your funds.
• Compromised account: If you notice unusual activity on your account, such as unauthorized transactions or login attempts, blocking your account can halt further access and potential damage.
• Security concerns: Even if you haven’t experienced any specific issues, you may choose to block your account as a precautionary measure if you suspect suspicious activity or if you’ll be away for an extended period.

Methods to Block Your UBA Account

Here are the different ways you can block your UBA account:

1. Using UBA Mobile Banking App:

• Launch the UBA Mobile Banking app on your smartphone or tablet.
• Sign in using your username and PIN.
• Navigate to the “Self Service” section within the app.
• Select the “Block Account” option.
• Confirm the action by entering your PIN again.

2. Using USSD Banking:

1. Dial the UBA Bank USSD code *919*9# to freeze your account or *919*10# to block your ATM card.
2. You will be required to provide the phone number you used in registering the Account.
3. Confirm blocking of the USSD code or the account.
4. Enter the USSD 4-digit PIN.

3. Through Internet Banking:

1. Go to the UBA Bank website and log in to your account using your username and password.
2. From the dashboard, select the “Cards” option.
3. Choose the ATM card you want to block.
4. Click on the “Block Card” option.
5. Confirm the action by entering your internet banking PIN or password.
6. If you want to unblock the card later, you can do so by selecting the “Unblock Card” option.

4. Contacting UBA Customer Care:

• Call UBA customer care on their toll-free number: 0700 225 5822.
• Explain your situation to the customer care representative and request to block your account.
• Provide the representative with your account details for verification.
• Follow their instructions to complete the blocking process.

How to Block UBA Bank ATM Card via USSD Code

The code to block your ATM card is *919# but there are steps you must follow carefully to block your ATM card account. 

1. Dial the UBA Bank USSD code *919*9# to freeze your account or *919*10# to block your ATM card.
2. You will be required to provide the phone number you used in registering the Account.
3. Confirm blocking of the USSD code or the account.
4. Enter the USSD 4-digit PIN.

How to Block UBA Bank Account/ATM Card via UBA Bank Mobile

Follow the steps below to block your UBA Bank account/ATM card:

1. Download the UBA Bank mobile app on the Apple Store or Google Play Store and log in to the app. If you have the app already, launch the app and proceed with the next step.
2. Log in to your account using your username and password or biometric authentication.
3. From the home screen, select the “Cards” option.
4. Select the ATM card you want to block.
5. Click on the “Block Card” option.
6. Confirm the action by clicking on “Yes.”
7. If you want to unblock the card later, you can do so by selecting the “Unblock Card” option.

How to Block UBA Bank Account/ATM Card via Internet Banking

To block your UBA Bank ATM card using Internet banking, please follow these steps:

1. Go to the UBA Bank website and log in to your account using your username and password.
2. From the dashboard, select the “Cards” option.
3. Choose the ATM card you want to block.
4. Click on the “Block Card” option.
5. Confirm the action by entering your internet banking PIN or password.
6. If you want to unblock the card later, you can do so by selecting the “Unblock Card” option.

How to Block UBA Bank Account/ATM Card via Customer Support

Another quick and easy way to block your UBA Bank account is by calling customer care. To do this, follow the steps below:

1. Open the call app on your smartphone
2. Simply dial the UBA Bank customer care lines: 01-2808822, 07002255822. These lines are always available 24/7.
3. You will need to provide your account number, card number, and other relevant information to verify your identity.

Important Considerations:

• Blocking your UBA account is an irreversible action. Once blocked, you will not be able to perform any transactions until you unblock it.
• Unblocking your account may involve visiting a UBA branch and completing a reactivation request form.
• While blocking your account helps prevent unauthorized transactions, it’s crucial to report any suspicious activity to UBA immediately.

Frequently Asked Questions (FAQs):

1. What happens when I block my UBA account?

Blocking your UBA account suspends all transactions, including debit card payments, ATM withdrawals, online transfers, and incoming salary deposits.

2. Can I unblock my UBA account?

Yes, you can unblock your UBA account by visiting a branch and submitting a reactivation request form. You may be required to provide identification documents and explain the reason for blocking the account.

3. How long does it take to block a UBA account?

Blocking your account through mobile banking, USSD banking, or internet banking is usually instantaneous. However, contacting customer care may involve a waiting time depending on call volume.

4. What do I do if my UBA debit card is lost or stolen?

If your UBA debit card is lost or stolen, immediately block your card to prevent unauthorized transactions. You can do this through any of the methods mentioned above. Additionally, report the loss or theft to UBA customer care to request a replacement card.

5. Are there any charges for blocking my UBA account?

UBA does not typically charge any fees for blocking or unblocking your account. However, it’s advisable to confirm any applicable charges with the bank directly.

Conclusion

Taking swift action to block your UBA account is crucial if you suspect fraudulent activity or lose your debit card. By following the steps outlined above and understanding the implications of blocking your account, you can safeguard your financial information and minimize potential losses. Remember, if you have any questions or concerns, do not hesitate to contact UBA customer care for assistance.